Delivery

Delivery Options

Free Delivery:

Your purchase will be delivered in its factory packaging direct to your door by our 2 man delivery partner DXDelivery, for orders placed before 2pm your order will be dispatched the same working day.

Delivery is prebooked with you by the courier and is generally within 48 hours of collection from us.

Some minor assembly may be required.

Delivery Upgrades:

Saturday delivery is available from £15 (Depends on weight of product)

White Glove Delivery £79:

We will unpack, assemble and inspect your purchase. We will then contact you to arrange delivery on a date that works for you.

This delivery method includes a demonstration of the product on delivery and can include minor alterations you need doing to the product such as seat adjustment.

Remote Postcodes

We're sorry that certain geographical location and carrier availability can restrict our service.

The following postcodes incur a surcharge for delivery set on weight & distance.

PO30-41 Isle of Wight
AB30-32 Aberdeenshire (Scotland)	KA27-28 North Ayrshire (Scotland)
AB33-38 Aberdeenshire, Moray (Scotland)	PA20-78 Argyll & Bute, Highland (Scotland)
AB41-43 Aberdeenshire (Scotland)	PH10-26 Angus, Highland, Moray, Perth & Kinross (Scotland)
AB44-45 Aberdeenshire, Moray (Scotland)	PH30-50 Highland (Scotland)
AB51-56 Aberdeenshire, Moray (Scotland)	TD15 2 Northumberland, Holy Island (England)
AB63 Aberdeenshire, (Scotland)	TR21-25 Isles of Scilly
DD8-10 Aberdeenshire, Angus (Scotland)	KW1-17 Highland, Orkney Islands (Scotland)
FK8 3 Stirling (Scotland)	All HS Postcodes Western Isles (Scotland)
FK17-21 Argyll & Bute, Stirling, Perth & Kinross (Scotland)	All ZE Postcodes Shetland Isles (Scotland)
IV1-36 Highland, Moray (Scotland)	All JE Postcodes Jersey (Channel Isles)
IV40-56 Highland (Scotland)	All GY Postcodes Guernsey (Channel Isles)
All IM Postcodes Isle of Man (British-Irish Isles)

*Updated 05/02/2022

Returns

If you wish to cancel your order before we’ve despatched it, please either call us on 0161 711 0711 or send us an email at service@greatbritishmobility.co.uk. We usually despatch items on the same or next day to give you quick delivery, so please try and get in touch as soon as possible if there's a problem with your order.

Returning/Exchanging an unwanted order after despatch

You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
You must return your order to "Great British Mobility, Mobility House, Owen Street, Preston, PR1 5DT", We recommend TNT/FedEx to do this.
At your cost we can arrange carriage for you on larger items provided you have retained the original packing material.
To cancel your order you must contact us via telephone or email to notify.
To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging.
Please keep hold of any packing for larger items until you are sure you are keeping it as returning a large item without the packaging may be difficult.
We will not refund you any supplementary costs arising if you chose a type of delivery other than standard delivery.
If the product(s) are not returned in their original condition, we reserve the right to charge for repair or replacement of any product(s).
Unfortunately we cannot accept returns on product(s) that are built to order, have been adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect.
Your refund will be processed back to the payment method used to place the order. Refunds can take 5 - 10 working days to be processed.

Faulty Goods

Where a product needs to be dismantled to be returned we are happy to arrange for an engineer to collect the product from you at a convenient time.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
If the fault occurs within 14 days of purchase (or delivery) we will always offer you either a free repair, exchange or refund.
We do not cover damage caused by accident, neglect or misuse. We recommend you take out insurance to cover you against accidental damage.

REMOTE POSTCODES

We're sorry that certain geographical location and carrier availability can restrict our service.

The following postcodes incur a surcharge for collection on all items except where goods are faulty or dead on arrival. The amount is set on weight & distance.

AB30-32 Aberdeenshire (Scotland)	KA27-28 North Ayrshire (Scotland)
AB33-38 Aberdeenshire, Moray (Scotland)	PA20-78 Argyll & Bute, Highland (Scotland)
AB41-43 Aberdeenshire (Scotland)	PH10-26 Angus, Highland, Moray, Perth & Kinross (Scotland)
AB44-45 Aberdeenshire, Moray (Scotland)	PH30-50 Highland (Scotland)
AB51-56 Aberdeenshire, Moray (Scotland)	TD15 2 Northumberland, Holy Island (England)
AB63 Aberdeenshire, (Scotland)	TR21-25 Isles of Scilly
DD8-10 Aberdeenshire, Angus (Scotland)	KW1-17 Highland, Orkney Islands (Scotland)
FK8 3 Stirling (Scotland)	All HS Postcodes Western Isles (Scotland)
FK17-21 Argyll & Bute, Stirling, Perth & Kinross (Scotland)	All ZE Postcodes Shetland Isles (Scotland)
IV1-36 Highland, Moray (Scotland)	All JE Postcodes Jersey (Channel Isles)
IV40-56 Highland (Scotland)	All GY Postcodes Guernsey (Channel Isles)
All IM Postcodes Isle of Man (British-Irish Isles)

VAT

For VAT purposes, you are eligible for VAT relief if you meet the following requirements: you have a long-term illness or are disabled if you meet any of the following conditions:

you have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
you have a condition that the medical profession treats as a chronic sickness, such as diabetes.
you are terminally ill.

So, you don't qualify if you are elderly but otherwise able-bodied, or if you're only temporarily disabled or incapacitated.

You will be asked to self-declare your eligibility at checkout, no proof is required.