Great British Mobility may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2018.
At Great British Mobility, we are committed to maintaining the trust and confidence of our website visitors. Most importantly we want you to be aware Great British Mobility does not sell, rent or otherwise share your information for marketing purposes. Full details of what data we hold and why we collect it, how we use it, the conditions under which we may disclose it to others can be read in this document.
Scope of this notice
Us. We’re Great British Mobility LTD but in this notice we call ourselves “We”, “Us” or “Great British Mobility”.
We are responsible (the data controller) for our website and any newsletters and marketing you have signed up for. This notice describes how we use your data to do this.
Not our franchisees. Other stores are run by franchisees, who are independent data controllers. As a result each franchisee is responsible for its own data protection compliance. If you would like to talk to any of our franchisees about their privacy practices please contact them directly.
What data do we collect and how do we use it?
From our website. We use your data to operate and improve your experience on our website.
For some features on our website to work, we need to remember you. For example when you browse our store to order we need to remember which items you have added to basket so we don’t empty your basket when you navigate away to a different page as this is an inherent part of what you ask us to do when clicking add to basket, we don’t ask your consent.
We also use Google Analytics and cookies to track which pages are being visited. This helps us tailor the website to provide a better experience and identify any common causes of frustration found by website visitors.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
From your orders online. When you purchase any product online your name, address information, email, contact number, if paying by card then we need to process this data – but we don’t use it for any other purpose and lastly if you are claiming VAT exemption the nature of your disability will be stored in our system.
None of this should be surprising payment details, contact information and delivery location are required to get your purchase to your doorstep.
You can purchase any product in person at one of our retail locations without providing any of this data however we will be unable to provide VAT relief on any eligible products without this information – this is a legal requirement we do not control.
From social media. If you interact with our Facebook page, twitter page, Instagram pageor other social media outlet, we use the information you provide to respond to comments or questions you leave us. We also use these social media services to show advertising, which, in some cases, will be targeted to you based on your interests and demographic.
Responding to enquiries. If you contact us for any reason, we will use the data you provide us to respond to your query. We see great customer service as a fundamental part of the Great British Mobility retail experience.
Mailing lists. We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email newsletter. For more information you can visit MailChimp’s privacy notice here https://mailchimp.com/legal/privacy/ .
You can unsubscribe from our email newsletter at any time by clicking the unsubscribe link at the bottom of any of our emails of by emailing our Data Protection Office firstname.lastname@example.org
For legal and standard business reasons. Where the law requires it or where we believe it is necessary to protect our legal rights, interest and the interests of others, we use your personal data in connection with legal claims, compliance, regulatory and audit functions e.g VAT exemption information.
Who does Great British Mobility share my information with. Your personal data will be shared with companies providing service under contract to us for all the reasons described above, such as payment processing providers (e.g Elavon, Barclays and PayPal), Delivery companies (e.g FedEx, Royal Mail, TNT), manufacturers in the case of ordering an item for direct delivery by the manufacturer, Mark Bates LTD if you choose to take out Premier Care insurance and Close Brothers Retail Finance if you choose to apply for credit to pay for your purchase.
How long do we keep data for?
For Online orders. We retain individual records about purchases and services for six years after the last recorded interaction you have with us. If the information you have provided us relates to any potential health and safety issue we may retain it longer as required by law.
Customer Service. We retain records from any interactions you have with us for six from when you last interact with us. If the information you have provided us relates to any potential health and safety issue we may retain it longer as required by law.
Access to your personal information
Your rights. You are entitled to view, amend, or delete the personal information that we hold. Email your request to email@example.com
Limitations. Your rights may be limited, for example if fulfilling your request would reveal personal data about and other individual, or if you ask us to delete data which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to the ICO.