To keep things simple, All our prices are displayed without VAT as we assume you are eligible for VAT relief.

You will be asked to self certify your eligibility at the checkout page when placing an order.

Am I Eligible?

For VAT purposes, you have a long-term illness or are disabled if you meet any of the following conditions:

  • you have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • you have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • you are terminally ill.

So, you don’t qualify if you are elderly but otherwise able-bodied, or if you’re only temporarily disabled or incapacitated.

You don’t have to physically buy the goods in person. If your parent, guardian, wife or husband buys the goods and services for you, then you will not be charged VAT.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes.

If you need any further information on whether you are eligible to receive goods or services zero-rated for VAT you should contact the HMRC National Advice Service on 0845 010 9000.