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Warranty Information

12 Months Warranty

All of our new products come with a 12 month warranty as standard. If you encounter an issue with your product you are advised to call us first on 0161 711 0711 where we will be able to advise on the best course of action.

In the event of the product purchased from "Great British Mobility" being sold on, the 12-month warranty is not transferable.

Should you encounter a failure in your products we are able to offer a repair or replacement through this warranty.

In the case of such a failure, providing the scooter is located in mainland UK Great British Mobility will arrange collection at which point the warranty repairs and returning the item to you will be completed free of charge *Exclusions apply see list of remote postcodes below.

Timeframes:

Great British Mobility aims to collect faulty products for repair/replacement within 7 days and endeavour to return them as soon as possible.

 

Non-Warranty Claims

The 12 Month Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.

Should the item break down due to damage including water ingress, misuse, physical or otherwise any call-outs will encounter a £79 Call out fee and repairs may be chargeable.

 

REMOTE POSTCODES

Exclusions from 12 month free at home warranty

We're sorry that certain geographical location can restrict our service.

The following postcodes incur a £79 surcharge for collection and return. We also regret we are unable to provide at home repairs/servicing for these postcodes.

 

AB30-32
Aberdeenshire (Scotland)
KA27-28
North Ayrshire (Scotland)
AB33-38
Aberdeenshire, Moray (Scotland)
PA20-78
Argyll & Bute, Highland (Scotland)
AB41-43
Aberdeenshire (Scotland)
PH10-26
Angus, Highland, Moray, Perth & Kinross (Scotland)
AB44-45
Aberdeenshire, Moray (Scotland)
PH30-50
Highland (Scotland)
AB51-56
Aberdeenshire, Moray (Scotland)
TD15 2
Northumberland, Holy Island (England)
AB63
Aberdeenshire, (Scotland)
TR21-25
Isles of Scilly
DD8-10
Aberdeenshire, Angus (Scotland)
KW1-17
Highland, Orkney Islands (Scotland)
FK8 3
Stirling (Scotland)
All HS Postcodes
Western Isles (Scotland)
FK17-21
Argyll & Bute, Stirling, Perth & Kinross (Scotland)
All ZE Postcodes
Shetland Isles (Scotland)
IV1-36
Highland, Moray (Scotland)
All JE Postcodes
Jersey (Channel Isles)
IV40-56
Highland (Scotland)
All GY Postcodes
Guernsey (Channel Isles)
All IM Postcodes
Isle of Man (British-Irish Isles)

*Updated 07/04/2020