Warranty Information

12 Months Warranty

All of our new products come with a 12 month warranty as standard. If you encounter an issue with your product you are advised to call us first on 0161 711 0711 where we will be able to advise on the best course of action.

In the event of the product purchased from "Great British Mobility" being sold on, the 12-month warranty is not transferable.

Should you encounter a failure in your products we are able to offer a repair or replacement through this warranty.

In the case of such a failure, providing the scooter is located in mainland UK Great British Mobility will arrange collection at which point the warranty repairs and returning the item to you will be completed free of charge *Exclusions apply see list of remote postcodes below.

Consumable items such as batteries, armrest pads, upholstery, tyres, brakes shoes, ferrules, etc are excluded from this warranty due to general wear and tear

Timeframes:

Great British Mobility aims to collect faulty products for repair/replacement within 7 days and endeavour to return them as soon as possible.

The following exclusion apply to our 12 month at home warranty:

  • Carriage costs to and from our workshop where an item is found to not be faulty - Where a product cannot be found to be faulty by our field engineers, and/or the customer requests an inspection at our head office, we reserve the right to charge the customer a deposit to and from their premises up to the value of £89. This is not a punitive charge and simply covers our carriage costs should there be no fault found. If a genuine fault is found with the product, this deposit will be fully refunded.
  • One of our engineers will make every effort to confirm a fault exists over the phone and troubleshoot the issue.
  • Batteries are covered by a 12 month return to base manufacturer warranty. Some manufacturers may require a battery test chart to prove the batteries are faulty and/or have been properly maintained.
  • Perishable (wear and tear) components on mobility products, such as getting a puncture.
  • Damage caused by the operator such as knocks/scrapes, damage from liquids etc

Non-Warranty Claims

The 12 Month Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.

Should the item break down due to damage including water ingress, misuse, physical or otherwise any call-outs will encounter a £95 call out fee and repairs may be chargeable.

 

REMOTE POSTCODES

Exclusions from 12 month free at home warranty

We're sorry that certain geographical location can restrict our service.

The following postcodes are offered a return to base warranty, We are able to arrange courier collection on your behalf for a reasonable fee. We also regret we are unable to provide at home repairs/servicing for these postcodes.

 

Northern IrelandScottish Highlands
AB11-32
Aberdeenshire (Scotland)
KA27-28
North Ayrshire (Scotland)
AB33-38
Aberdeenshire, Moray (Scotland)
PA20-78
Argyll & Bute, Highland (Scotland)
AB41-43
Aberdeenshire (Scotland)
PH10-26
Angus, Highland, Moray, Perth & Kinross (Scotland)
AB44-45
Aberdeenshire, Moray (Scotland)
PH30-50
Highland (Scotland)
AB51-56
Aberdeenshire, Moray (Scotland)
TD15 2
Northumberland, Holy Island (England)
AB63
Aberdeenshire, (Scotland)
TR21-25
Isles of Scilly
DD8-10
Aberdeenshire, Angus (Scotland)
KW1-17
Highland, Orkney Islands (Scotland)
FK8 3
Stirling (Scotland)
All HS Postcodes
Western Isles (Scotland)
FK17-21
Argyll & Bute, Stirling, Perth & Kinross (Scotland)
All ZE Postcodes
Shetland Isles (Scotland)
IV1-36
Highland, Moray (Scotland)
All JE Postcodes
Jersey (Channel Isles)
IV40-56
Highland (Scotland)
All GY Postcodes
Guernsey (Channel Isles)
All IM Postcodes
Isle of Man (British-Irish Isles)

*Updated 07/04/2020