Returns & Cancellations


If you wish to cancel your order before we’ve dispatched it, please call 0161 711 0711. We try to dispatch things very quickly so if you need to cancel your order please do so as soon as possible!

Please note once an item has been despatched, the item cannot be cancelled and the returns process below will come into effect with its respective charges.

Returning an order after despatch

You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.

To cancel your order you must contact us via telephone to notify us of your decision to return.

To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging. We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us. If the product(s) are not returned in their original condition, Great British Mobility reserves the right to charge for repair or replacement of any product(s).

We are happy for you to unpack the item and inspect it properly. However, if the product has been used or assembled we will only make a partial refund to cover the loss in value of the product. This could be up to 50% of the price of the item. If on return of the goods, whether by post, self-delivery or courier, we find that original packaging is missing then we reserve the right to charge an £80 fee to repackage the product(s).

Unfortunately we cannot accept returns on product(s) that are built to order, have been adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products, a refund can only be granted if you haven’t opened the outer packaging/wrapping.

Serviced Collection

Where a product needs to be dismantled to be returned we are happy to arrange for an engineer to collect the product from you at a convenient time.

There is a charge of £79 for this service.


If your product(s) was delivered by standard delivery and you want to return by courier you’ll be liable to pay one of the following charges, depending on the product.

Order Value Fee
Up To £50 £6
Between£50-150 £15
Between £150-300 £25
Over £300 £50


All of our new products come with a 12 month (RTB) return to base manufacturers warranty as standard. If you encounter an issue with your product you are advised to call us first on 0161 711 0711 where we will be able to advise on the best course of action.

This may also help speed up the process as it could be we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

The 12 Month RTB Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.

In the event of the product purchased from "Great British Mobility" being sold on, the 12-month warranty is not transferable.

Should you encounter a failure in your products we are able to offer a repair or replacement through this manufacturer RTB warranty.

In the case of such a failure, it is the customer's responsibility to return the item to our workshop at which point the warranty repairs and cost of returning the item to you will be completed free of charge. Any Call-Outs during the 12 months RTB Warranty will encounter a £79 Call out fee.

If you have difficulties in returning the item at your own cost to us we are able to offer a collection and return service at a cost of £79.00