NEED HELP? CALL US ON 0161 711 0711 8am - 6pm

What To Do If You Change Your Mind

 

If you wish to cancel your order before we’ve despatched it, please either call us on 0161 711 0711 or send us an email at service@greatbritishmobility.co.uk. We usually despatch items on the same or next day to give you quick delivery, so please try and get in touch as soon as possible if there's a problem with your order.

Returning/Exchanging an unwanted order after despatch

  • You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
  • You must return your order to "Great British Mobility, Mobility House, Owen Street, Preston, PR1 5DT", We recommend TNT/FedEx to do this.
  • We can arrange a collection for you on larger powered items such as scooters, chairs.
  • To cancel your order you must contact us via telephone or email to notify. 
  • To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging.
  • We will not refund you any supplementary costs arising if you chose a type of delivery other than standard delivery.
  • If the product(s) are not returned in their original condition, we reserve the right to charge for repair or replacement of any product(s).
  • Unfortunately we cannot accept returns on product(s) that are built to order, have been adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect.

Faulty Goods

  • Where a product needs to be dismantled to be returned we are happy to arrange for an engineer to collect the product from you at a convenient time.
  • It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
  • If the fault occurs within 14 days of purchase (or delivery) we will always offer you either a free repair, exchange or refund.
  • We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

REMOTE POSTCODES

We're sorry that certain geographical location and carrier availability can restrict our service.

The following postcodes incur a surcharge for collection on all items except where goods are faulty or dead on arrival. The amount is set on weight & distance.

AB30-32
Aberdeenshire (Scotland)
KA27-28
North Ayrshire (Scotland)
AB33-38
Aberdeenshire, Moray (Scotland)
PA20-78
Argyll & Bute, Highland (Scotland)
AB41-43
Aberdeenshire (Scotland)
PH10-26
Angus, Highland, Moray, Perth & Kinross (Scotland)
AB44-45
Aberdeenshire, Moray (Scotland)
PH30-50
Highland (Scotland)
AB51-56
Aberdeenshire, Moray (Scotland)
TD15 2
Northumberland, Holy Island (England)
AB63
Aberdeenshire, (Scotland)
TR21-25
Isles of Scilly
DD8-10
Aberdeenshire, Angus (Scotland)
KW1-17
Highland, Orkney Islands (Scotland)
FK8 3
Stirling (Scotland)
All HS Postcodes
Western Isles (Scotland)
FK17-21
Argyll & Bute, Stirling, Perth & Kinross (Scotland)
All ZE Postcodes
Shetland Isles (Scotland)
IV1-36
Highland, Moray (Scotland)
All JE Postcodes
Jersey (Channel Isles)
IV40-56
Highland (Scotland)
All GY Postcodes
Guernsey (Channel Isles)
All IM Postcodes
Isle of Man (British-Irish Isles)