If you wish to cancel your order before we’ve despatched it, please either call us on 0161 711 0711 or send us an email at service@greatbritishmobility.co.uk. We usually despatch items on the same or next day to give you quick delivery, so please try and get in touch as soon as possible if there's a problem with your order.
Returning/Exchanging an unwanted order after despatch
- You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
- You must return your order to "Great British Mobility, Mobility House, Owen Street, Preston, PR1 5DT", We recommend TNT/FedEx to do this. If you are unable to manage the return unaided please contact us so we can assist.
- Please keep hold of any packing for larger items until you are sure you are keeping it as returning a large item without the packaging may be difficult.
- We will not refund you any supplementary costs arising if you chose a type of delivery other than free delivery.
- If the product(s) are not returned in their original condition, we reserve the right to charge for repair or replacement of any product(s).
- Unfortunately we cannot accept returns on product(s) that are built to order, have been adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect.
- Your refund will be processed back to the payment method used to place the order. Refunds can take 5 - 10 working days to be processed.
Under the CCR (Consumer Contracts Regulations), we are obligated to refund the base postage cost of every order. This means you will be refunded the lowest price delivery option available to you at time of purchase for most items we sell this is the free delivery option, for smaller orders this refund will be the royal mail delivery charge. In compliance with CCR, upgraded postage options such as 'pallet' service and white glove delivery are non-refundable.