Mobility Scooters, Powerchairs & Powered Furniture
1. Warranty Coverage
Your product is covered by a 12-month Manufacturer’s Warranty from the date of purchase.
This warranty covers the repair or replacement (at our discretion) of any parts that fail due to manufacturing defects in materials or workmanship.
2. Free Home Callouts for Manufacturing Faults
If a manufacturing fault occurs during the warranty period, we will arrange a home visit by one of our engineers free of charge, provided:
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The scooter is located within our standard coverage area (Mainland England, Scotland, and Wales).
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The issue is confirmed as a manufacturing defect (excluding batteries—see section 3).
3. Batteries – Return-to-Base Warranty Only
Batteries are not covered by our free home callout service.
Instead, they are covered under a return-to-base warranty:
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If you believe your batteries are faulty, you must send them to our head office for testing.
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Our workshop will test the batteries using industry-standard methods.
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If the test shows a manufacturing defect, we will replace the batteries at no cost.
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If the test shows the batteries have not been charged or maintained correctly, we will:
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Contact you with our findings.
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Provide advice on how to improve or restore performance where possible.
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If the batteries are beyond recovery, we will provide a quotation for replacement batteries and, if accepted, dispatch them to you once payment has been received.
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4. Exclusions to Free Callouts
Free callouts do not apply if the issue is caused by:
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Perishable items (e.g., bulbs, fuses, tyres, inner tubes, brake pads) wearing out through normal use
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Punctures or other accidental damage to tyres
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Consumable components such as batteries (see section 3)
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Accidental damage, misuse, neglect, or unauthorised modifications/repairs
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Routine servicing or adjustments
In these cases, repairs can still be carried out at your home, but standard callout and labour charges will apply.
5. London Surcharge
For any home callout in the Greater London area, a compulsory £40 surcharge applies to cover:
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Parking fees
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Congestion and emission zone charges
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Extended travel times
This surcharge applies to all London callouts, including those for free warranty repairs.
6. How to Book a Callout or Return Batteries
Telephone: 0161 711 0711
Email: service@greatbritishmobility.co.uk
Head Office: Mobility House, Owen Street, Preston, Lancashire, PR1 5DT
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For callouts: Contact our customer service team.
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For battery returns: Contact us first for return instructions before sending your batteries.
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Provide your scooter’s serial number, date of purchase, and a description of the fault or battery issue.
7. General Terms
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Warranty cover is non-transferable and applies only to the original purchaser.
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Proof of purchase is required for all warranty claims.
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All warranty work must be carried out by our authorised engineers.
Warranty for everything else
Your purchase is covered by a 12 months manufacturers warranty. If you think your product has a manufacturing fault return it is to us and we'll replace it.
Exclusions from free at home callouts
The following postcodes are offered a return to base warranty, We are able to arrange courier collection on your behalf for a reasonable fee. We also regret we are unable to provide at home repairs/servicing for these postcodes.
| Isle Of Wight | Scottish Highlands |
| AB11-32 Aberdeenshire (Scotland) |
KA27-28 |
| AB33-38 Aberdeenshire, Moray (Scotland) |
PA20-78 Argyll & Bute, Highland (Scotland) |
| AB41-43 Aberdeenshire (Scotland) |
PH10-26 Angus, Highland, Moray, Perth & Kinross (Scotland) |
| AB44-45 Aberdeenshire, Moray (Scotland) |
PH30-50 Highland (Scotland) |
| AB51-56 Aberdeenshire, Moray (Scotland) |
TD15 2 Northumberland, Holy Island (England) |
| AB63 Aberdeenshire, (Scotland) |
TR21-25 Isles of Scilly |
| DD8-10 Aberdeenshire, Angus (Scotland) |
KW1-17 Highland, Orkney Islands (Scotland) |
| FK8 3 Stirling (Scotland) |
All HS Postcodes Western Isles (Scotland) |
| FK17-21 Argyll & Bute, Stirling, Perth & Kinross (Scotland) |
All ZE Postcodes Shetland Isles (Scotland) |
| IV1-36 Highland, Moray (Scotland) |
All JE Postcodes Jersey (Channel Isles) |
| IV40-56 Highland (Scotland) |
All GY Postcodes Guernsey (Channel Isles) |
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All IM Postcodes |
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