Van Os Excel 9.9 Ultra Lightweight

The Excel 9.9 is the ideal travel wheelchair with all the advantages of a regular wheelchair. The foldability and lightweight frame are what sets the Excel 9.9 apart from other travel wheelchairs; the foldable aluminium frame, quick release removeable wheels , removeable footrests that can be turned in or out or fully removed and the foldable back make the 9.9 easy to fold and transport.

• Backrest height: 43cm
• Total weight: 10.9 kg
• Maximum user weight: 100 kg (15 Stone)
• Rear wheels: 22″

1. What’s covered

For 12 months from when you bought it, we’ll fix or replace anything that breaks because it was made wrong—not because it wore out, was damaged, or wasn’t looked after.

2. Free home callouts

If something covered by the warranty goes wrong while your
scooter is in Mainland England, Scotland, or Wales, we’ll send an
engineer to your home for free—except for batteries (see next section).

3. Batteries – how their warranty works

Batteries have a return-to-base warranty only.

That means:

• If you think your batteries are faulty, you send them to our head office.
• We’ll test them in our workshop.
• If they fail because of a manufacturing fault, we’ll send you
  replacements for free.
• If the problem is because they weren’t charged or maintained correctly, we
  will:

1. Call you to explain what we found.
2. Give you tips on how to fix or improve the batteries (if possible).
3. If the batteries can’t be recovered, we’ll give you a price for new ones
   and send them once payment is received.

4. What’s not covered by free callouts

Some problems are normal wear and tear or accidental damage,
so they aren’t covered by free visits. These include:

• Things that wear out: bulbs, fuses, tyres, inner tubes, brake pads
• Punctures
• Batteries (see section 3)
• Damage from accidents, misuse, neglect, or unauthorised repairs
• Routine servicing or adjustments

We can still come out for these, but we’ll charge our standard callout and repair rates.

5. London visits

If you’re in Greater London, any home visit has a £40 surcharge, even for warranty repairs. This covers parking,
congestion/emission charges, and the extra travel time London traffic causes.

6. How to get help

Telephone: 0161 711 0711

Email: service@greatbritishmobility.co.uk

Head Office: Mobility House, Owen Street, Preston, Lancashire, PR1 5DT

• For repairs: Call or email us
• For batteries: Contact us first for instructions, then send them to us for
  testing
• Have your scooter’s serial number, purchase date, and a description of the problem ready

7. Just so you know

• Warranty is for the original owner only
• Keep your proof of purchase
• Warranty repairs must be done by our authorised engineers