Specification

Finance

Warranty

All of our new products come with a 12 month warranty as standard. If you encounter an issue with your product you are advised to call us first on 0161 711 0711 where we will be able to advise on the best course of action.

In the event of the product purchased from "Great British Mobility" being sold on, the 12-month warranty is not transferable.

Should you encounter a failure in your product we are able to offer a repair or replacement through this warranty.

In the case of such a failure, providing the scooter is located in our service area Great British Mobility will arrange collection at which point the warranty repairs and returning the item to you will be completed free of charge

Consumable items such as bulbs and fuses are excluded from this warranty.

Timeframes:

Great British Mobility aims to collect faulty products for repair/replacement within 5 working days and endeavour to return them as soon as possible.

The following exclusion & terms apply to our 12 month at home warranty:

Carriage costs to and from our workshop where an item is found to not be faulty - we reserve the right to charge the customer a deposit to and from their premises up to the value of £89. This is not a punitive charge and simply covers our carriage costs should there be no fault found. If a genuine fault is found with the product, this deposit will be fully refunded.
Our engineers will make every effort to confirm a fault exists and exclude the possibility of user error by telephone before a call out is booked.
Batteries are covered by a 12 month return to base manufacturer warranty.
Perishable (wear and tear) components on mobility products, such as getting a puncture.
Damage caused by the operator such as knocks/scrapes, damage from liquids, fire etc

Non-warranty claims

The 12 month warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.

Should the item break down due to damage including water ingress, misuse, physical or otherwise any call-outs will encounter a call out fee of up to £89 (dependent on distance) and repairs may be chargeable.

Exclusions from free at home callouts

We're sorry that certain geographical location can restrict our service.

The following postcodes are offered a return to base warranty, We are able to arrange courier collection on your behalf for a reasonable fee. We also regret we are unable to provide at home repairs/servicing for these postcodes.

Isle Of Wight	Scottish Highlands
AB11-32 Aberdeenshire (Scotland)	KA27-28 North Ayrshire (Scotland)
AB33-38 Aberdeenshire, Moray (Scotland)	PA20-78 Argyll & Bute, Highland (Scotland)
AB41-43 Aberdeenshire (Scotland)	PH10-26 Angus, Highland, Moray, Perth & Kinross (Scotland)
AB44-45 Aberdeenshire, Moray (Scotland)	PH30-50 Highland (Scotland)
AB51-56 Aberdeenshire, Moray (Scotland)	TD15 2 Northumberland, Holy Island (England)
AB63 Aberdeenshire, (Scotland)	TR21-25 Isles of Scilly
DD8-10 Aberdeenshire, Angus (Scotland)	KW1-17 Highland, Orkney Islands (Scotland)
FK8 3 Stirling (Scotland)	All HS Postcodes Western Isles (Scotland)
FK17-21 Argyll & Bute, Stirling, Perth & Kinross (Scotland)	All ZE Postcodes Shetland Isles (Scotland)
IV1-36 Highland, Moray (Scotland)	All JE Postcodes Jersey (Channel Isles)
IV40-56 Highland (Scotland)	All GY Postcodes Guernsey (Channel Isles)
All IM Postcodes Isle of Man (British-Irish Isles) Cornwall & Devon Postcodes EX, PL, TQ, TR

Delivery

Free delivery:

Your purchase will be delivered direct to your door by our delivery partner FedEx, please note the item will be packaged for transport, if you want the item delivered without packaging or aren't confident with the minor assembly needed please consider the white glove delivery.

Delivery is prebooked with you by the courier and is generally within 48 hours of collection from us.

White glove delivery £79:

Delivered unboxed & assembled with a full demonstration given on delivery.

Returns

Returning/Exchanging an unwanted order after despatch

You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
You must return your order to "Great British Mobility, Mobility House, Owen Street, Preston, PR1 5DT", We recommend TNT/FedEx to do this.
To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging.
Please keep hold of any packing for larger items until you are sure you are keeping it as returning a large item without the packaging may be difficult.
We will not refund you any supplementary costs arising if you chose a type of delivery other than standard delivery.
If the product(s) are not returned in their original condition, we reserve the right to charge for repair or replacement of any product(s).
Unfortunately we cannot accept returns on product(s) that are built to order, have been adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect.
Your refund will be processed back to the payment method used to place the order. Refunds can take 5 - 10 working days to be processed.

VAT

For VAT purposes, you are eligible for VAT relief if you meet the following requirements: you have a long-term illness or are disabled if you meet any of the following conditions:

you have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
you have a condition that the medical profession treats as a chronic sickness, such as diabetes.
you are terminally ill.

So, you don't qualify if you are elderly but otherwise able-bodied, or if you're only temporarily disabled or incapacitated.

You will be asked to self-declare your eligibility at checkout, no proof is required.

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