If you wish to cancel your order before we’ve despatched it, please either call us on 0161 711 0711 or send us an email at service@greatbritishmobility.co.uk. We usually despatch items on the same or next day to give you quick delivery, so please try and get in touch as soon as possible if there's a problem with your order.

Returning/Exchanging an unwanted order after despatch

• You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
• You must return your order to "Great British Mobility, Mobility House, Owen Street, Preston, PR1 5DT", We recommend TNT/FedEx to do this.
• At your cost we can arrange carriage for you on larger items provided you have retained the original packing material.
• To cancel your order you must contact us via telephone or email to notify. 
• To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging.
• Please keep hold of any packing for larger items until you are sure you are keeping it as returning a large item without the packaging may be difficult.
• We will not refund you any supplementary costs arising if you chose a type of delivery other than standard delivery.
• If the product(s) are not returned in their original condition, we reserve the right to charge for repair or replacement of any product(s).
• Unfortunately we cannot accept returns on product(s) that are built to order, have been adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect.
• Your refund will be processed back to the payment method used to place the order. Refunds can take 5 - 10 working days to be processed.

Faulty Goods

• Where a product needs to be dismantled to be returned we are happy to arrange for an engineer to collect the product from you at a convenient time.
• It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
• If the fault occurs within 14 days of purchase (or delivery) we will always offer you either a free repair, exchange or refund.
• We do not cover damage caused by accident, neglect or misuse. We recommend you take out insurance to cover you against accidental damage.

REMOTE POSTCODES

We're sorry that certain geographical location and carrier availability can restrict our service.

The following postcodes incur a surcharge for collection on all items except where goods are faulty or dead on arrival. The amount is set on weight & distance.